Privacy policy
PRIVACY POLICY
Version of 19 October 2026
1. Who is responsible for your data
The data controller is B5 PRODUCTIONS, SARL with a share capital of €8,500, Lyon Trade Register 492 238 118, 18 rue Berjon, B03, 69009 Lyon, France, which operates the website 3dprint.shop. For any question about your data: contact@3dprint.shop, or by post to this address, for the attention of the Personal Data department.
3Dprint.shop is intended for business customers. The data processed is that of the people acting on behalf of a company or organisation: managers, buyers, account users, billing and delivery contacts.
2. What data we process
- Identification and contact: surname, first name, position, business email address, telephone, company and its identifiers (SIRET, VAT), billing and delivery addresses.
- Account and orders: login credentials, order history, quotes, invoices, exchanges with customer service, purchase orders you send us.
- Payment: card data is collected and processed by our payment provider; we have no access to it and keep only the payment method used and the payment status.
- Browsing: IP address, device and browser type, pages viewed, products viewed and added to the cart, source of the visit, through cookies and trackers described in the Cookie policy.
- Marketing: your choice to receive our commercial information or not.
3. Why and on what legal basis
| Purpose | Legal basis |
|---|---|
| Create and manage your business account, verify the company's eligibility | Performance of the contract or pre-contractual measures |
| Process quotes, orders, deliveries, invoices, returns and claims | Performance of the contract |
| Grant and manage deferred payment, recover amounts due | Performance of the contract and legitimate interest (customer risk management) |
| Keep accounts and issue invoices, including electronically | Legal obligation |
| Answer your requests (form, email, telephone, chat) | Performance of the contract or legitimate interest |
| Send you information about our products and offers | Legitimate interest for business customers, with the right to object at any time; consent in other cases |
| Measure website audience and improve how it works | Consent for non-essential trackers; legitimate interest for strictly necessary measurements |
| Prevent fraud and secure the website | Legitimate interest |
4. Who receives your data
Your data is processed by our team and by service providers acting on our behalf, each for its own purposes:
- Shopify International Limited (Ireland), hosting and operation of the store, customer account and payment;
- our logistics provider and carriers, to prepare and deliver orders;
- our quote and quick-order provider;
- our invoicing and accounting software, and our chartered accountant;
- our messaging, chat and audience measurement tools (see the Cookie policy);
- where applicable, manufacturers, when an order is passed to them for direct shipment or a warranty claim is sent to them;
- the authorities, where required by law.
We do not sell your data and do not share it with third parties for their own marketing.
5. Transfers outside the European Union
Some providers, in particular Shopify and Google, may process data outside the European Union. These transfers are governed by an adequacy decision of the European Commission or by the Commission's standard contractual clauses, supplemented by security measures.
6. How long we keep your data
- Account and customer data: for the duration of the business relationship, then 5 years from the last order or last contact, under the commercial limitation period.
- Invoices and accounting records: 10 years from the end of the financial year.
- Marketing data: 3 years from your last contact.
- Browsing data: 13 months at most for cookies, 25 months for the audience measurements derived from them.
- Requests to exercise rights: 5 years.
7. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time for processing based on it, and to set instructions on what happens to your data after your death. You may object at any time to receiving our commercial information through the link in each message or by writing to us.
To exercise your rights: contact@3dprint.shop or by post to the registered office. We may ask for proof of identity in case of reasonable doubt. We reply within one month, extendable by two months for complex requests.
If you believe your rights are not respected, you may lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr.
8. Security
We implement appropriate technical and organisational measures: encrypted connections, access restricted to authorised persons, providers selected for their guarantees, access logging. We recommend that you choose a strong password and do not share your credentials.
9. Updates
This policy may be amended to reflect changes in our services or in the law. The applicable version is the one published on the website, with its date.
